Terms & Conditions

DesFX warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of one (1) year for OEM packages, and for thirty (30) days for RETAIL packages, from the original Invoice date unless otherwise restricted below or by the manufacturer's own warranty policy. 

After that period, items are often covered by a manufacturer's warranty, but will vary depending on the product in question. Please refer to the manufacturer's web site for details.
Note: Motherboards are regarded as OEM products by DesFX and we will help to facilitate in any repair or replacement of defective motherboards for 1 year. After the initial 30 days from purchase, all motherboard warranty repairs or replacements are handled by the manufacturer and facilitated by DesFX, and any turn around or warranty fulfillment delays are due to delays from the manufacturer.

ALL OEM CPU/processor products are warranted for seven (7) days from the original invoice date, unless the CPU is purchased as part of a computer system, or if you are a VIP Member or Premium Partner member.
If your product is not functioning properly upon arrival (DOA items), please send a message (but not later than 30 days from purchase for DOA items) to Technical Support for troubleshooting or request a RMA through an Online RMA. In most instances, our representatives can assist you in diagnosing and resolving your product problems. In the case of a defective product, DesFX will replace the product with an exchange of the same item, subject to in-stock availability.

To return a product you will require an RMA (Return Merchandise Authorization) from us, and unless you are a VIP or Premium Partner member, you will have to pay for shipping charges in returning the product to us. Repaired RMA items will be shipped back to you free.

When you purchase any product from DesFX, you are entitled to its manufacturer's warranty against defective merchandise. Most of our major manufacturers’ policies require that you contact them directly for assistance regarding their products. These manufacturers will repair, return or replace them in accordance with their own policies. Please contact the respective manufacturer for additional details.
Physical damage to any product will void the product's warranty. Modifying a product in a permanent way is considered physical damage. DesFX cannot honor warranty for CPU's that have bent pins, cracked or chipped cores, burnt or otherwise sustained any other type of physical damage. Physical damage voids any warranty previously implied for any product.
Software, DVDs and video games must be in the original box and unopened (still in its original shrink wrap). Please note that due to advances in CD and DVD copying technology, we do not accept any opened or used software, DVDs or video games.

Defective software will be exchanged with the same title and is subject to availability.
Before returning defective software, we strongly advise that the manufacturer be contacted. The manufacturer will have solutions to the majority of your questions concerning the software. Once the manufacturer has been contacted and still no remedy has been found, you may then contact our customer service.

Strongly recommended: Please make sure, that your system meets all system requirements before purchasing. Where possible, DesFX will publish system requirements next to the description of the software, but we also recommend that requirements be confirmed from the publisher's web site. DesFX will not return software due to failure of meeting system requirements.
DesFX offers a 15-day Satisfaction Guarantee on many items that we sell. Due to supplier and manufacturer restrictions, some opened items will be non-refundable, and any return is subject to prior approval from DesFX. Items that are unopened and still in its original shrink wrap and sealed, can be returned without restriction, within 15 days of purchase, unless marked as unreturnable. All items returned to us must be shipped pre-paid.
Items eligible for return are subject to a 15% restocking fee, and if approved by DesFX would be eligible for exchange, merchandise credit or refund. Due to the volatile nature of computer prices, items will only be refunded at the current pricing at the time of return. Software must be in its original box and unopened (still sealed in its original shrink wrap). Defective software will be exchanged with the same title (subject to availability).
Satisfaction Guarantee excludes CRT monitors, LCD monitors, notebook computers, mobile PCs, PDAs, printers, consumables (i.e. printer cartridges, CD-Rs, and blank media), televisions, consumer appliances (i.e. microwaves, refrigerators, etc.), customized computers, mouse pads and special order items.

All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by DesFX within 30 days or 1 year (depending on the warranty period for that product) of your original invoice date, for most retail merchandise. After 30 days or 1 year (depending on the warranty period for that product) from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMAs expire in 15 days after they are issued.

All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, blank warranty cards and other accessories and documentation included.
A valid RMA number must be written clearly on the outside of the packaging. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to DesFX. Therefore, we recommend that all items shipped to us be insured for damage or loss.

Terms & Conditions of Sale (the fine print)

The following terms and conditions govern the sale of products by DesFX. By submitting your order to DesFX, you have indicated your acceptance to be bound by these terms and conditions of sale. At DesFX's sole discretion, these terms and conditions may be changed without prior notice at any time before DesFX accepts your order.

Payment Terms
Payment is due by credit card, PayPal, Certified Cheque, Money Order or Bank Draft. Once an order is placed by credit card, the credit card account will be verified at the time the order is placed. Should a credit card is declined, so will be the order. No C.O.D. orders are accepted. Orders are processed ONLY upon receipt of payment.

Disclaimer of Warranty
When products are shipped to you, their limited warranties applicable to products are in effect and are included with the shipment. Certain products may have additional warranties provided by the original manufacturer but not by DesFX. On our web site, "as is" products may not have warranties from DesFX (other than those warranties implied by and incapable of exclusion, restriction or modification under applicable law), but may still hold warranties from the manufacturer.

Payment Shipping and Handling Charges and Taxes
The buyer is responsible for any taxes or tariffs associated with your purchase.

Prices
Prices shown on the DesFX's site do not include shipping and handling. Neither do not the prices include taxes unless otherwise noted. All prices are in Canadian dollars. The price charged for an order will be the price in effect at the time the order is made. Nonetheless, if the price drops before shipment and you notify DesFX of the lower price before the product is shipped, in which case (and in that case only) the price charged will be the lower price.

Shipping & Risks during Shipping
When products are shipped to you by common carrier, DesFX's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of liability provided by the common carrier's terms and conditions of carriage. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the appropriate requests when placing your order with DesFX.

Limited Warranty
DesFX warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of one (1) year for OEM products, or thirty (30) days for RETAIL packaged products from the original Invoice date unless otherwise restricted below or by the manufacturer's own warranty policy. ALL OEM CPU products are warranted within seven (7) days from the original invoice date.
DesFX's liability shall as limited to repairing or replacing, at its option, any defective product which is returned, freight prepaid to DesFX, according to the Merchandise Return Procedure set forth in Section Merchandise Return Procedure below. Buyer shall bear all responsibility for shipping charges and risk of loss or damage during transit to DesFX. Products which have been subjected to abuse, misuse, alteration, neglect or unauthorized repair or installation, as determined solely by DesFX, are not covered by this warranty.
Any alterations, addition, improvements or attachments to the product(s) not authorized in writing by the DesFX shall be deemed to be a waiver of this warranty by Buyer and shall render this warranty null and void. DesFX shall return repaired or replaced product(s) to Buyer, at its expense via regular ground service within Canada. Shipping charges by all other methods and to all other destinations shall be borne by Buyer.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED. DesFX MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OG MERCHANTABILITY. IN NO EVENT SHALL DesFX BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFITS OR BUSINESS OPPORTUNITIES, AND IN NO EVENT SHALL DesFX'S LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).

Limitation of Liability
The maximum liability to you for products purchased from DesFX shall be limited to the purchase price you have paid for the products. Also, DesFX will not be liable for any property damage, personal injury, loss of use, interruption of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages. This applies to all situations however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise, other than those damages that are incapable of limitation, exclusion or restriction under applicable law.
THIS RETURN POLICY IS NOT A WARRANTY. DesFX reserves the right to change or to cancel it at any time before accepting your order. For all refunds, you need to precisely follow the previous return procedures to ensure the return of your refund. You need to also allow a reasonable period of time for the product to arrive at our warehouse and pass an inspection process. When your return is accepted, we will process your credit as soon as possible.

Title
Title to hardware products and to the media in which software products are embodied passes to you upon shipment by DesFX. Title to software remains with the licensor of the software.

Interpretation
These terms and conditions shall be interpreted under and governed by the federal laws of Canada, without giving effect to conflicts of law rules. Headings used in these Terms and Conditions are for convenience of reference only and are not intended to be part of, or to affect the meaning or interpretation of, these Terms and Conditions.

Arbitration

No Modification
Any additional or altered terms attached or adhering to an order shall be null and void and without effect, unless agreed to in writing by DesFX. These terms and conditions may not be modified, altered or amended without the written agreement of DesFX.

Severability
If any provision of these terms and conditions is held to be illegal, invalid or un-enforceable, in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired. The terms and conditions stated herein are declared to be Severable.

General
You may not assign this agreement without DesFX's prior written consent. DesFX is the intended beneficiaries of this agreement. If there is any inconsistency between this agreement and other agreement included with or relating to products purchased from DesFX, this agreement shall take precedence.

Email: service@desfx.com